Return Policy
We strive to ensure your satisfaction with every purchase. If you’re not entirely happy with your item, you may return or exchange it within 7 days from the date of purchase, provided the item meets the following conditions:
- The item must be in its original condition, unused, and in its original packaging.
- Proof of purchase (receipt or order confirmation) is required.
- To initiate a return or exchange, please contact our support team at care@soononline.co.za. Once approved, we will provide detailed return instructions.
Refunds
Refunds will be processed within 5 business days after we receive and inspect the returned item. Please note:
Refunds will be issued using the original payment method.
Shipping fees are non-refundable unless the return is due to a defect or error on our part.
Product Warranty
We are committed to the quality of our products and offer a 3-month warranty from the date of purchase. This warranty covers manufacturing defects and ensures peace of mind when purchasing our products.
To make a warranty claim:
Contact our support team at care@soononline.co.za
- Provide proof of purchase and details of the defect.
- Warranty Limitations
Our warranty does not cover the following:
- Damage caused by misuse, negligence, or improper handling.
- Unauthorized repairs or modifications.
- Accidental damage or wear and tear.
Physical Damage:
- Cracked screens or damaged body parts caused by drops, impacts, or misuse.
- Damage from unauthorized repairs or modifications.
Liquid Damage:
- Any issues resulting from water or liquid exposure unless the device is specifically marketed as water-resistant and this resistance is explicitly covered.
Battery Issues:
- Normal wear and tear of the battery or diminished battery capacity over time.
Software Problems:
- Issues caused by third-party software or unauthorized operating system modifications (e.g., jailbreaking, rooting).
Accessory Exclusion:
- Damage or defects in accessories (chargers, cables, cases, headphones) unless explicitly stated in the warranty.
Cosmetic Issues:
- Scratches, dents, or other cosmetic imperfections that don’t affect the functionality of the device.
Unauthorized Repairs:
- Repairs or tampering by anyone other than an authorized service provider.
Wear and Tear:
- Normal aging effects such as fading, discoloration, or small mechanical wear.
If you have any questions or require further clarification, please reach out to our support team. We are here to assist you!
Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
Email: care@soononline.co.za
Phone: 067 734 4831
Address: 144 Longmarket Street, Cape Town, 8000